Overview

Podium's Automations feature helps businesses streamline their processes by automating customer interactions, follow-ups, and engagement workflows. It enables teams to save time, improve response times, and provide seamless experiences across messaging channels. By utilizing automation, businesses can ensure timely actions and personalized communication, driving more efficiency and customer satisfaction. The platform integrates with existing systems, providing a unified solution for customer service automation.

Features and Capabilities

• Missed Call Automation: Automatically sends a text to missed callers, re-engaging them and recovering up to 58% of potential leads.
• Contact Card Automation: Sends your contact information to new texters or callers, facilitating easy saving and future communication.
• Referral Automation: Encourages satisfied customers to refer others by sending a text request after receiving a 5-star review.
• Review Automations: Automates the sending of review invitations and reminders, ensuring consistent collection of customer feedback.
• Website Retargeting: Engages visitors who leave your website by sending a follow-up text to initiate a conversation.
• Welcome New Subscribers: Greets new subscribers to your marketing texts with an instant message, fostering immediate engagement.
• Integrations: Seamlessly connects with over 200 tools, allowing businesses to automate workflows and messages using their existing platforms.
• AI Employee: Utilizes AI to drive leads, schedule appointments, and market your business, enhancing overall efficiency.
• AI Scheduler: Instantly books new leads, streamlining the scheduling process and reducing manual effort.
• AI Marketer: Intelligently drives repeat business through targeted marketing strategies.
• AI Concierge: Naturally answers common customer questions, providing quick and accurate information.
• Payments: Facilitates faster payments via text or in-person, improving cash flow and customer satisfaction.
• Text Marketing: Markets your business through AI-driven text messages, reaching customers directly and effectively.
• Surveys: Collects customer feedback through surveys, providing valuable insights for business improvement.
• Contact Profiles: Personalizes every interaction by maintaining detailed profiles of each contact.
• Inbox: Consolidates all AI-powered conversations in one place, simplifying communication management.