AstroStatus is a user-friendly incident communication solution designed to help incident management and response teams automate incident monitoring and streamline communication. It enables the clear and timely dissemination of service outages and scheduled maintenance information to both internal teams and external customers through customizable status pages and email notifications. The platform offers three distinct types of status pages—private, public, and subscriber-centric—to cater to various communication needs. Users can effectively manage incidents and schedule maintenance activities under specific projects, ensuring that internal stakeholders and customers are promptly notified. AstroStatus integrates with popular monitoring services such as Pingdom, Datadog, Freshping, Site24x7, and Nodeping, allowing for the automatic reflection of real-time service status on the status page. To expedite communication, the solution provides pre-designed templates for common incidents, enabling teams to focus more on resolution. It also supports the creation of components and sub-components to offer customers granular insights into services or microservices, including uptime statistics. Organizations maintaining servers in different geographical locations can create dedicated status pages for each, allowing customers to subscribe to location-specific updates. AstroStatus simplifies subscriber management, supporting CSV imports and enabling customers to self-subscribe to notifications. Real-time alerts are triggered via email and status pages. The platform allows for extensive customization of status pages, including branding elements like logos, icons, and color themes, as well as the content of information and email notifications. Furthermore, it supports the assignment of roles and privileges to team members, ensuring appropriate access levels for different responsibilities. By proactively communicating incidents and scheduled maintenance, AstroStatus helps organizations significantly reduce support costs and the volume of support requests. It builds customer trust by transparently displaying historical uptime and real-time system data. The timely incident updates within the portal and the ability to showcase server uptime also assist organizations in meeting their Service Level Agreements (SLAs), ensuring reliability and credibility among end users.

Features & Benefits

• Status Page Creation & Customization
  • Offers public, private, and subscriber-centric status pages with extensive customization options for branding, layout, and content.
• Incident & Maintenance Management
  • Allows reporting of incidents and scheduling of maintenance under specific projects, with notifications to internal teams and customers.
• Real-time Service Monitoring Integration
  • Connects with popular monitoring services (e.g., Pingdom, Datadog) to automatically reflect live service status on status pages.
• Automated Communication & Alerts
  • Sends real-time alerts to subscribers via email and status pages, utilizing pre-designed templates for efficient communication.
• Granular Service Insights
  • Enables the creation of components and sub-components to provide customers with detailed insights into services or microservices, including uptime statistics.
• Subscriber Management
  • Supports importing subscribers via CSV files and allows customers to self-subscribe to receive targeted incident and maintenance notifications.
• Role-Based Access Control
  • Facilitates assigning roles and privileges to team members within projects to ensure secure and appropriate access.
• Reduced Support Overhead
  • Proactive communication of incidents and scheduled maintenance helps decrease the volume of support requests and associated costs.
• Enhanced Customer Trust & Transparency
  • Displays historical uptime and real-time system data on status pages, fostering greater customer confidence and transparency.
• SLA Compliance
  • Provides timely incident updates and showcases server uptime, assisting organizations in meeting their Service Level Agreements.