Provide Instant Access to Enterprise Knowledge

With Answer Agents, empower customers and employees to interact with your company's existing data and knowledge in natural language.

Fragmented Data is a Major Problem

Businesses have a wealth of untapped data, but it is often inaccessible. This siloed information wastes employees' valuable time and frustrates customers who expect seamless self-service.

• 25% Employees spend 25% of their work week searching for the information, documentation or people that will help them do their jobs.
• 82% A vast majority of customers (82%) say they avoid returning to a company’s website after experiencing difficulties when searching for information.

Stop Searching. Start Discovering.

Answer Agents offers the solution to this challenge by bringing together siloed enterprise data to provide relevant responses in natural language to user queries, making it easier than ever for customers and employees to find the information they need.

Make Information Accessible

Answer Agents connect with existing content ecosystems to unlock the value currently trapped in company files, portals, websites and more.

Improve User Satisfaction

With an Answer Agent, enterprises provide instant and helpful responses to user queries, all through a single, user-friendly interaction.

Increase Productivity

When deployed as a copilot for contact center agents, an Answer Agent accelerates agent workflow and reduces resolution time.

Accelerate Time to Value

Manually creating FAQ pairs is time-consuming. Answer Agents help enterprises automatically generate responses based on their existing content.

Quickly Build Your Answer Agent

Our Conversational AI platform offers a no-code design experience to make it easier and faster than ever to build an enterprise-grade Answer Agent that seamlessly connects with your existing content.

• Automatically create question-answer pairs.
• Choose when to use pre-determined or generated responses to manage time and costs.
• Bring your own LLM and/or use Amelia’s LLM.
• Easily adjust prompts and knowledge sources.

Provide High-Quality, Relevant Answers to User Queries

Increase customer satisfaction and employee productivity by providing users with instant, accurate and brand-appropriate responses to their questions, no matter how common or complex.

• Provide conversational responses in 100+ languages.
• Gain user trust by tying every answer to its source document.
• Ensure response auditability and visibility with RAG retrieval enforcement.
• Receive live user feedback to improve the virtual agent.

Improve Your Answer Agent Using Real-World Analytics

With automatic learning capabilities and a built-in analytics dashboard, our Conversational AI platform enables you to enhance your Answer Agent based on the unique and evolving needs of your customers, employees and business.

• Track interactions at scale across all channels.
• Refine future developments based on real interactions between your Answer Agent and your end users.
• Gain real-time visibility into all conversations that trigger knowledge inquiries.
• Reduce costs over time by creating new FAQ pairs based on commonly asked questions answered with Generative AI.