Brands need to move at the speed of the customer, and the conversational bot is an excellent step on the path to digital transformation. Powered by generative AI (GenAI), these bots enrich their own databases for continuous learning.
Vendor
TELUS Digital
Company Website
Facts
Increase efficiency
Automate simple customer inquiries to streamline the resolution process and reduce wait times.
Reduce customer and agent effort
Empower your agents and your customers with quick and convenient access to information.
24/7 availability
Improve customer satisfaction with around-the-clock assistance.
Build an AI bot tailored to your unique needs
Our team of CX experts will work with you to deliver a chatbot that not only aligns with your business objectives, but also delivers exceptional value to your customers.
Informational
Informational bots understand natural language and can deal with customers’ basic questions by providing answers to generic FAQs, resulting in a reduction in contact center volume.
Personalized
Integrated with a brand’s enterprise system, personalized bots have access to specific customer data, enabling interaction and resolution on a deeply individual level.
Transactional
Pulling data directly from back-end systems, these bots execute specific transactions on behalf of customers, such as changing payment methods or account plans.
Strategically manage your AI bots
Combine the best of human and machine intelligence to streamline operations and deliver unparalleled CX.
Intelligent Insights
Optimize your digital workforce and drive better results with an intuitive chatbot management platform. By bringing digital co-workers and employees together in the same space, Intelligent Insights provides the clarity needed for effective digital workforce management.