AI Agents for Travel

In this new AI age, take your guest experience to new heights by offering instant answers and personalized resolutions powered by Amelia AI Agents.

Deliver Five-Star AI-Powered Experiences

Amelia AI Agents delight guests and employees with tailored, instant and reliable assistance around-the-clock.

Answer Agents

Answer Agents use content from travel and hospitality companies' existing knowledge bases, websites and documentation to provide guests and employees with helpful answers to their questions.

Action Agents

Action Agents complete tasks from end-to-end, transforming self-service for travel guests and relieving contact center agents from high-volume, repetitive and time-consuming requests.

Experience Amelia's Travel Expertise

With Amelia as your strategic partner, taking the first step in your AI journey is a breeze. Our AI agents are equipped with built-in use cases and an understanding of travel-specific tasks, enabling travel companies to accelerate the time it takes to onboard and launch their AI agents. From booking flights to hotel check-out, Amelia AI Agents are ready to delight your guests.

Build Your Own Travel AI Agent

Offering unique guest experiences is not just a “nice to have” – it’s how you stand out from your competitors. Amelia provides travel companies with the flexibility to go beyond pre-built use cases to create AI agents that are tailored to their brand’s specific needs and requirements. Plus, Amelia’s Generative AI capabilities make this process easier and faster than ever before.

AI for Travel: Amelia’s Impact

38k+ Conversations Per Month

For a leading Las Vegas resort, Amelia successfully handled 38,000 conversations in one month.

56k Traveler Requests

Amelia will handle approx. 56,000 traveler requests each month for one global airline.

4k Monthly Check-Outs

In one month, Amelia successfully handled more than 4,000 guest check-outs from end-to-end for a premier resort.

1 min Resolution Time

For one rental car company, Amelia is expected to decrease call resolution time from 4-7 minutes to 1 minute.

Out-of-the-Box Skills

Travel companies can take advantage of our AI agents' built-in, ontology-driven intent recognition to derive immediate value from their AI investment. Amelia AI Agents are equipped to handle common, high-volume travel-specific requests and processes, without needing to be built as part of the overall use case.

• Accelerate AI agent development time.
• Conduct natural and efficient guest interactions at scale.

Generative AI for Travel

Get ready to change the future of travel customer service. We harness the power of Generative AI and Cognitive AI to make it easy for subject matter experts within your travel organization to build and optimize AI agents tailored to your specific company processes and needs.

• Quickly generate conversational workflows.
• Use your own Large Language Models (LLMs) to create FAQ responses.

Always Learning, Always Improving

As airline, hotel and rental car companies can attest, travel conditions and requirements can change at the drop of a hat. Unlike scripted chatbots, our AI agents are purpose-built to learn, evolve and improve based on every user interaction, escalated conversation and policy change, ensuring the platform provides the most accurate and effective customer service.

• Drive exponential ROI with our self-improving AI agents.
• Build brand trust and loyalty by evolving to match customer needs.

Seamlessly Connect with Travel Systems

Amelia AI Agents integrate with vital travel-industry systems and tools, such as billing, ticketing and booking software, to deliver seamless, personalized and end-to-end guest experiences.

• Easily connect and communicate information across the enterprise.
• Provide personalized, end-to-end resolutions.

Delight Every Customer

Travel companies support a global customer base, which means they must provide high-quality service around-the-clock and across many languages. Achieving this level of availability is near impossible with an entirely human workforce, but with the help of Amelia AI Agents, travel companies can ensure every guest receives white-glove service.

• Our AI agents speak 100+ languages to effectively assist every guest, no matter their preferred language.
• Amelia AI Agents provide 24/7 support across all voice- and chat-based channels to eliminate wait times.