AI Agents for Telecommunications

As a telecom provider, you are in the business of keeping people connected. With Amelia AI Agents, provide 24/7, personalized customer support that scales to match demand.

Deliver Exceptional AI-Powered Service

Amelia AI Agents are available 24/7 to provide personalized, instant and secure service to your customers and employees.

Answer Agents

These AI agents use content from telecom companies' existing knowledge bases, websites and documents to answer customer and employee questions.

Action Agents

Action Agents automate tasks from end-to-end, transforming self-service for telecom customers and offloading time-consuming and repetitive requests from contact center agents.

Our AI Agents Are Ready to Connect

When it comes to connecting with your telecom customers, our AI Agents waste no time. Equipped with out-of-the-box use cases and a robust understanding of telecom-specific tasks and dialog acts, Amelia AI Agents are ready to delight customers from day one. Does a customer want to add a new phone line? Or dispute an overage charge? Our AI Agents handle these requests from end-to-end.

Build Your Own Telecom AI Agent

Your telecom company builds unique offerings for customers by bundling services. Why not build your own AI agent to offer the best customer service as well? Amelia’s AI agent builder capability enables telecom subject matter experts to build and optimize AI agents that are tailored to their companies’ unique needs and processes.

AI in Telecom: Amelia’s Impact

4.5M Monthly Calls

Amelia handles 4.5 million monthly calls for one of the world's largest telecom companies.

100% Inbound Calls Handled

All inbound calls for one major telecom company are handled by Amelia.

45% Call Containment

For one major telecom company, Amelia contains 45% of calls into its contact center.

2M Customers

A leading telecom company deployed Amelia to support 2 million customers across multiple channels.

Built-In Telecom Skills

Equipped with built-in ontology-driven intent recognition, Amelia AI Agents instantly comprehend common, high-volume telecom-specific requests and processes. By deploying our AI agents, telecoms benefit from an extensive list of pre-trained use cases.

• Reduce the overall time-to-value of the deployment.
• Conduct natural and efficient customer interactions at scale.

Generative AI in Telecom

When telecom companies partner with Amelia, they experience the power of Generative AI in a manner that is reliable and secure. We leverage Generative AI and Cognitive AI to make it easier for telecom subject matter experts to build and optimize AI agents that are tailor-made for their company.

• Accelerate development time.
• Leverage Large Language Models (LLMs) for FAQs.

AI Agents That Never Stop Learning

Telecom companies are no stranger to innovation and change, which is why they need an AI partner that can keep up. Our AI agents learn from every user interaction, escalation and resolution to continuously improve customer service and operational efficiency.

• Drive long-term business value with our self-improving AI agents.
• Build stronger connections with customers by evolving to match their needs.

Connected With Telecom Systems

Amelia AI Agents seamlessly connect with vital telecom systems, tools and service providers, including NICE and UiPath, to enable frictionless customer support.

• Seamlessly connect and communicate information across the enterprise.
• Provide personalized, end-to-end resolutions.

Connect With Every Customer

More than any other industry, telecom providers understand the importance of clear communication. Our AI agents speak more than 100+ languages and are available 24/7 across all voice- and chat-based channels, ensuring every customer receives the help they need.

• Provide high-quality service that makes every customer feel like the only customer.
• Be there for your customers – whenever and wherever they need assistance.