AI Agents for IT Services

Getting IT support shouldn’t feel like another job for your employees. Amelia AI Agents make it easy for staff members to find the answers they need and quickly resolve their IT issues.

Deliver Seamless AI-Powered IT Services

Amelia AI Agents are available 24/7 to provide employees with instant, personalized and secure IT service desk support.

Answer Agents

These AI agents draw from IT departments' existing knowledge bases, websites and documents to provide useful answers to employee questions.

Action Agents

Action Agents manage tasks from end-to-end, transforming self-service for employees and relieving IT staff from high-volume, time-consuming and repetitive requests.

Satisfied Employees. Better Business Outcomes.

Gone are the days of long ticketing queues and frustrated employees. Amelia AI Agents instantly identify employees and resolve issues immediately to eliminate wait times for IT resolutions. With the help of our AI agents, your employees – including those in IT – spend less time filling out tickets and more time on strategic initiatives that increase employee satisfaction and grow your business.

No Time Lost: Increase Productivity with Instant IT Support

In today’s digital world, most employees rely heavily on technology to successfully do their work. For this reason, it is vital for enterprises to empower their staff members with immediate and personalized IT support. Amelia AI Agents offload repetitive and time-consuming tasks from overburdened IT departments to help employees get back to work faster.

AI Agents. Real Results.

Companies across numerous industries have experienced measurable business benefits from deploying our AI agents for IT Services.

• 66% For one telecom provider, Amelia fully handles 66% of all inbound IT service desk requests.
• 130K Amelia delivers end-to-end IT service desk support for a top 10 global IT service provider’s workforce of 130,000 employees.
• 100+ For one premier resort, Amelia resolves employees’ IT issues and requests for more than 100 applications.
• 500 Amelia manages approx. 500 password reset requests end-to-end every day for one home healthcare services provider.

Why Amelia for IT Services?

Generative AI for ITSD

Amelia harnesses the power of Generative AI and Cognitive AI to make it easier than ever for IT service desk experts to build, deploy and optimize AI agents that are tailored to their organization’s specific needs, processes and existing IT infrastructure.

Easy IT Integrations

Our AI agents seamlessly integrate with enterprise systems and tools, so that IT teams can avoid ripping and replacing and instead make the most out of their existing investments. For example, Amelia integrates with ServiceNow, BMC Helix, Active Directory, LDAP and more.

Continuous Improvement Analytics

Our AI agents are purpose-built to optimize business processes – including IT operations. Amelia AI Agents learn from every interaction, escalation and workflow to uncover new ways to streamline IT processes and make it easy and efficient for employees to resolve IT issues.

Available On All Channels

Regardless of whether employees prefer to call, chat, email or text for IT support, our AI agents have got them covered. With 24/7 availability and a firm grasp of 100+ languages, Amelia is equipped to support every employee.