AI Agents for Insurance

Policyholders trust you to deliver the support they need, whenever they need it. With Amelia AI Agents, deliver personalized, immediate answers and resolutions around-the-clock.

Provide Premium AI-Powered Experiences

Amelia AI Agents provide policyholders and employees with personalized, immediate and trustworthy assistance around-the-clock.

Answer Agents

Answer Agents use content from insurance providers' existing knowledge bases, websites and documents to answer questions from policyholders and employees.

Action Agents

Action Agents are equipped to handle tasks from end-to-end, optimizing self-service for policyholders while also freeing contact center agents from time-intensive and repetitive requests.

Rely On Our Industry Expertise

Amelia AI Agents are equipped with out-of-the-box insurance knowledge, ready to deliver instant value for providers and policyholders. Our AI agents are trained to resolve insurance-related requests, like filing a claim, changing a beneficiary and enrolling people in group insurance, meaning policyholders benefit from your AI investment right away.

Build Your Own Insurance AI Agent

For insurance providers striving to differentiate in a competitive market, Amelia’s AI agent builder capability presents a significant opportunity. With Amelia, insurance subject matter experts use Generative AI and Cognitive AI to rapidly build, experience and optimize AI agents that are tailored to organizations’ specific needs, taking AI from experimental to exceptional for today’s insurers.

AI in Insurance: Amelia’s Proven Results

18M Members Supported

Amelia is deployed at an international insurance provider with 18 million global policyholders.

87k Hours Saved

Amelia handles end-to-end insurance tasks and saves one provider at least 87,000 hours for agents and support personnel.

1,000+ Conversations Per Day

Amelia assists insurance contact center agents with more than 1,000 daily conversations related to claims and policies.

75+ Pre-Built Skills

Amelia is trained in more than 75 unique tasks for P&C carriers.

Out-of-the-Box Insurance Skills

Our AI agents' built-in intelligence includes ontology-driven intent recognition, enabling them to respond to common and high-volume insurance-specific requests and questions without requiring these tasks to be built as part of the overall use case.

• Accelerate development time.
• Empower policyholders to speak in natural language.

Generative AI in Insurance

Amelia enables insurance providers to benefit from Generative AI’s powerful capabilities in a safe and secure manner. Amelia uses Generative AI and Cognitive AI to help insurance subject matter experts create AI agents that drive tangible business outcomes.

• Decrease the time it takes to create and optimize insurance AI agents.
• Use LLMs to drive intelligent conversations.

Continuous Learning and Optimization

Insurers know one thing for certain: the only constant is change. Federal and state regulations, consumer needs and even Earth’s global climate continue to change at whiplash speed. Thankfully, Amelia AI Agents are flexible and scalable, continuously learning, evolving and improving to drive long-term business value.

• Experience exponential ROI from our self-improving AI agents.
• Drive policyholder trust and loyalty with an AI agent that evolves to match their needs.

Premium Integration Partners

Amelia AI Agents easily integrate with critical insurance systems like Guidewire and Duck Creek, as well as front-end and back-end IT tools, to enable end-to-end policyholder and employee support.

• Fully resolve policyholder requests.
• Ensure information is up to date across the enterprise.

24/7 Omnichannel Support

Regardless of whether policyholders prefer to call or chat with their provider for assistance, Amelia AI Agents are ready to help. Our AI agents are also equipped with a firm grasp of 100+ languages, ensuring that every policyholder receives exceptional service.

• Offer 24/7 policyholder support without the cost of hiring and training hundreds of new human agents.
• Create extraordinary policyholder experiences with advanced AI agents.

The Leading AI Platform for All Providers

Property & Casualty (P&C)

Whether dealing with theft, property damage or an auto accident, P&C insurance policyholders can count on Amelia AI Agents to help them report the incident, file a claim, update their policy and more.

Life Insurance

Our AI agents help policyholders set up new plans, reinstate lapsed policies, file life and AD&D claims, and more, easing the administrative burden for policyholders during stressful and challenging times.

Health Insurance

Amelia AI Agents make it easier for health insurance policyholders to take control of their wellbeing by making tasks such as finding an in-network doctor, understanding plan coverage or filing claims as easy as conversation.