AI Agents for Healthcare

In support of whole person care, Amelia AI Agents guide patients through their care journey, from initial contact to follow-up and education, keeping patients engaged and enhancing outcomes.

Deliver Exceptional AI-Powered Support

Patients and employees can count on our AI agents for 24/7, personalized, immediate and reliable assistance.

Answer Agents

Answer Agents draw from healthcare companies' existing knowledge bases, websites and documents to provide helpful answers to patient and employee questions.

Action Agents

Action Agents automate entire processes to enhance patient self-service and to offload repetitive and time-consuming tasks from healthcare staff and contact center agents.

Evolving Industry Expectations

The modern patient or member is frustrated by fragmented healthcare experiences. Fragmented and non-digital experiences for seeking, booking, accessing and paying for care lead to poor satisfaction and retention for patients looking to fulfill their needs.

Artificial Intelligence Powering Real Health Outcomes

Amelia AI Agents elevate healthcare experiences with digital front door capabilities and orchestration across the continuum of care. Our AI agents offer a single, personalized point of contact for patients or members to interact with that speaks their language and is always accessible across any channel.

AI for Healthcare: Driving Proven Results

72% Of Patients Switch with Poor Experience

72% of patients are likely to switch health systems if their expectations of personalized care and availability aren’t met.

90% Of First-Touch Requests

Amelia handles up to 90% of first-touch requests end-to-end for a client without escalating to a human agent, reducing call volumes and improving member services.

14k Hours of Productivity Reclaimed

Amelia helps one healthcare provider reclaim 14,000 hours of productivity to be refocused on providing personalized patient and customer care.

93% Intents Recognized

Amelia AI Agents achieve an average of 93% intent recognition for our healthcare clients, understanding and acting on user needs.

Pre-Built Healthcare Skills

Equipped with built-in intelligence, such as ontology-driven intent recognition, our AI agents are able to answer and resolve common healthcare questions and requests, without needing to be built as part of the overall use case.

• Accelerate the time it takes to build enterprise AI agents.
• Empower patients and providers with efficient and immediate support.

Generative AI in Healthcare

By partnering with us, healthcare organizations can leverage generative AI in a secure manner to transform operations. We also combine generative AI and cognitive AI to make it easy for healthcare subject matter experts to build AI agents that deliver exceptional patient and provider experiences.

• Quickly build, deploy and optimize healthcare AI agents.
• Leverage existing enterprise data and LLMs to answer questions.

Drive Ongoing Optimization With AI

Health systems face rapidly evolving patient needs, regulatory landscapes and technological advancements. We provide a robust AI agent solution that continuously learns and improves, helping healthcare executives navigate these changes with agility and precision.

• Realize substantial long-term benefits with our self-improving AI agents.
• Boost patient engagement and satisfaction with an AI agent that evolves to address their needs.

Connect Across Healthcare Systems

Our AI agents integrate with critical healthcare tools, systems and service providers, including Epic and Oracle Cerner, to deliver personalized patient experiences.

• Get the most value from your previous investments by connecting our AI agents with the systems you rely on.
• Empower patients and providers with personalized, end-to-end resolutions.

Improve Experiences for Every Patient

Effective communication is critical for patient satisfaction. Health systems improve interactions across all channels by deploying our AI agents, which are proficient in over 100 languages and available 24/7 to provide timely and accessible patient support.

• Effectively assist every patient across voice- and chat-based channels.
• Increase efficiency while maintaining a patient-centric approach to service.