Employee Experiences Powered By AI Agents

By deploying Amelia AI Agents for IT, HR and contact center agent support, businesses increase employee satisfaction and retention, as well as workforce productivity.

AI Agents for Employee Services

With our AI agents, give your employees a single place to ask any question and resolve any issue. From IT requests like resetting passwords and troubleshooting Wi-Fi issues, to HR tasks like requesting time off and updating payroll information, Amelia AI Agents provide immediate support over chat, text and communication tools like Slack and Microsoft Teams.

AI for Contact Center Agents

By containing repetitive queries, our AI agents help contact center agents spend more time on complex, creative and high-value issues rather than mundane tasks. Amelia AI Agents also collaborate with agents to make them more efficient, decreasing frustration and agent churn while also boosting efficiency and improving the experience for all.

The Measurable Impact of Amelia AI Agents

50% Reduction

Amelia fully contains most IT service desk requests for a major healthcare provider, reducing escalations by 50%.

1 Day Onboarding Process

Our AI agents reduce long onboarding processes to one day by automating workflows and assisting new hires.

45 Seconds

For one US military department, Amelia resolves thousands of help desk tickets in under a minute.

500 Daily Password Resets

Amelia handles approx. 500 daily password reset requests for a home healthcare services provider.

Instantly Answer Your Employees' Questions

On average, employees spend 25% of the work week looking for the information, resources and people they need to do their jobs. Answer Agents, powered by our Amelia Answers platform, provide the most accurate and efficient answers to employee questions.

• Reduce the number of unresolved interactions.
• Provide employees with a single point of contact to ask all their questions about HR policies, IT tools and applications, and more.
• Gather and analyze conversation data to learn, adapt and provide suggestions for new use cases based on real employee needs.

Automatically Resolve Issues From End-to-End

Action Agents, powered by our Amelia Actions platform, provide fast and efficient automated resolutions to employee issues. As a result, employee productivity increases and companies reduce operating costs by requiring fewer escalations to HR, IT and other back-office employees.

• Guide employees through natural-language conversations over voice or chat, following automated workflows to complete tasks from end-to-end.
• Eliminate the need for employees to manually navigate portals and websites or wait on hold for support.
• Deliver outbound communications to proactively alert and assist employees when they need to reset a password or when a company policy changes.

Built to Support the Enterprise Workforce

Our market-leading capabilities make our AI agents the ideal employee experience solution for large, distributed workforces.

24/7 Support

No matter the time of day, our AI agents are available to address employee questions, enabling enterprises to provide real-time support for their global team members.

Multilingual

Fluent in 100+ languages, Amelia AI Agents break down language barriers by providing exceptional service to every employee, regardless of their preferred language.

Chat & Voice AI

Our AI agents offer voice and chat support, allowing employees to use their preferred channel to quickly address their requests and get back to work faster.

Always Improving

Company policies and processes are often in flux, which is why we offer the leading AI agent solution. Our AI agents are always evolving to meet company and employee needs.