Agent Suite is an AI-first customer experience platform that unifies every channel, workflow, and insight into a single, fast workspace. Intelligent AI Agents automatically route tickets, surface the right answers, and execute end-to-end tasks, enabling human agents to focus on high-value interactions. With native connectors and open APIs, it integrates into existing tech stacks and can go live in days. Real-time dashboards surface ticket flow, sentiment, and AI-vs-human performance to help managers optimize processes and demonstrate ROI.

The platform is modular by design, allowing organizations to pick capabilities such as Advanced Ticketing, Reports & Analytics, and AI Agents for Support Teams. It supports omnichannel experiences, multilingual responses, and private-side conversations, while ensuring security and compliance. It includes features like Customer 360, Agent Co-pilot, and one-click workflow execution, plus industry templates and integrations for BFSI, Retail, Travel, and more. It empowers teams to scale, reduce costs, accelerate resolutions, and lift CSAT while maintaining governance and data protection.

Features & Benefits

• AI Voice Bots: Conversational voice agents for inbound/outbound calls as part of contact-center workflows.
• Agent Co-pilot: Context-aware AI teammates draft replies, surface knowledge, and execute tasks to boost efficiency.
• AI Agents for Support Teams: AI coworkers handle replies, surface knowledge, and automate multi-step workflows, accelerating resolution times.
• One-Click Workflow Execution: Trigger multi-step workflows with a single tap—no extra screens.
• Seamless Human-AI Orchestration: AI and human agents collaborate in real time to resolve tickets without customers noticing the switch.
• Reports & Analytics: Live dashboards turn conversations into KPIs and ROI proof with customizable views and automated reports.
• Build Your Own AI Agent: No-code creation and deployment of AI Agents—define purpose, train, test, and deploy quickly.
• Integrations: Plug-and-play connectors and open APIs to sync with CRM, ERP, and back-office tools.