Advanced Service is a software solution developed to optimize service operations in automotive dealerships. It tackles the common issues of increasing one-line repair orders and the challenges technicians and advisors face in identifying and selling additional work. The system provides a suite of tools designed to streamline the service process, improve communication between team members, and enhance the customer experience.

Key Features

Customer-Facing Tools Advanced Service offers easy-to-use interfaces for customer interaction

• Mobile approval functionality for recommended work
• Digital inspection process with customer involvement

Streamlined Upsell Management The system facilitates efficient handling of additional service recommendations.

• Closed-loop system for technician recommendations and advisor activity
• Real-time notifications and vehicle status updates

Performance Reporting Advanced Service includes robust reporting capabilities to drive improvement.

• Analytics on technician and advisor performance
• Insights to help increase service sales

Benefits

Increased Service Sales Advanced Service helps dealerships boost their service revenue.

• Encourages technicians to perform thorough inspections
• Empowers advisors to sell more services effectively

Improved Efficiency The software enhances overall operational efficiency in the service department.

• Enforces procedural completion of processes
• Streamlines communication between technicians and advisors

Enhanced Customer Experience Advanced Service contributes to better customer satisfaction.

• Allows customers to approve work from their mobile devices
• Provides transparency in the inspection and recommendation process