LucidyaLucidya is an AI-powered unified customer experience platform (CXM) designed to support CX and Marketing leaders in large enterprises, governments, and SMEs. Our platform is tailored for organizations in the Arab world that need a unified, easy-to-use platform to manage their customer experiences and make data-driven decisions.
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Lucidya
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- AI Agent
Lucidya’s AI Agent automates customer conversations in Arabic and English across channels like WhatsApp, X (Twitter), Instagram DMs, and more.
- Media Monitoring
Lucidya’s Media Monitoring tracks your brand’s presence across online news, blogs, and — with the TV & Radio Monitoring add-on — broadcast channels too.
- OmniServe
OmniServe is Lucidya’s omnichannel inbox that centralizes messages from social media, email, WhatsApp, and more, helping agents respond faster and deliver personalized support.
- Profiles
Profiles is Lucidya’s Customer Data Platform (CDP) that unifies customer data from multiple sources — surveys, social listening, support interactions — into rich, 360° profiles.
- Social Listening
Lucidya Social Listening monitors conversations about your brand, competitors, or topics of interest across social media channels in real time.
- Survey
Lucidya Survey combines customizable templates, Arabic-native sentiment analysis for open-text answers, and embedded survey options for maximum response rates.