Birdeye Appointment Scheduling Software is a comprehensive digital solution designed to streamline appointment management for businesses. It offers customizable scheduling widgets, automated reminders, and integrations with CRM or health record systems, ensuring seamless booking experiences for customers. The software enables businesses to reduce no-shows, enhance customer engagement through automated recall campaigns, and manage appointments across multiple platforms like websites, social media, and Google Business profiles. With features like online intake forms, real-time availability syncing, and actionable reporting, Birdeye simplifies workflows and boosts efficiency. Its user-friendly interface supports flexible configurations for services, durations, providers, and locations.

Birdeye AI is an advanced marketing automation platform designed to streamline review management and enhance online reputation for businesses. It leverages artificial intelligence to generate reviews, analyze customer sentiment, and benchmark performance against competitors. The platform automates review requests, crafts AI-powered responses, and provides comprehensive tracking across over 200 sites. Birdeye AI aims to help businesses scale their marketing efforts without the need for additional resources, offering a comprehensive solution for managing and improving online presence.

Birdeye Reports is a comprehensive data visualization and analytics tool designed to simplify complex customer experience data. It offers customizable dashboards and reports covering the entire customer journey, from search to sale. The platform provides real-time insights across multiple channels, including reviews, listings, social media, surveys, and ticketing. With AI-powered analysis, Birdeye Reports enables businesses to quickly identify trends, compare performance across locations, and make data-driven decisions. The tool supports various chart types and filtering options, allowing users to focus on specific data elements and time periods. It integrates with over 200 review sites and major social media platforms, ensuring a holistic view of customer interactions. Birdeye Reports empowers teams with actionable insights, helping businesses improve their online reputation, customer engagement, and overall performance across multiple locations.

Birdeye Webchat is an AI-powered chat solution for websites that enhances customer engagement and streamlines business operations. It combines automated chatbot functionality with live agent support, offering 24/7 availability to answer visitor questions, book appointments, and capture leads. The system uses advanced AI to understand context and provide natural, personalized responses. It can be easily customized to match brand aesthetics and integrates seamlessly with other communication channels. Birdeye Webchat features include automatic knowledge base population, lead qualification, conversation routing, and detailed analytics. It's designed to increase conversion rates, improve customer loyalty, and free up human agents for more complex interactions. The platform also offers the flexibility to transition conversations from web to text, ensuring no opportunity is lost when a visitor leaves the website.

Competitors AI by Birdeye is a powerful tool designed to help businesses gain a competitive edge in the market. It leverages the Birdeye Score to provide comprehensive insights into how a company's reputation and sentiment compare to its competitors. This innovative solution enables businesses to craft strategic plans that enhance their brand reputation and differentiate themselves in the marketplace. By offering a clear view of where a company stands in relation to its competitors, Competitors AI empowers organizations to make data-driven decisions and take targeted actions to improve their market position.

Birdeye Insights AI is an advanced analytics tool designed to help businesses understand and leverage customer sentiment at scale. This powerful solution analyzes feedback from online reviews and customer surveys across multiple locations, providing detailed insights into how customers truly feel about a brand. By harnessing the power of artificial intelligence, Birdeye Insights AI enables companies to drive growth by making data-driven decisions based on comprehensive customer sentiment analysis.

Birdeye Listings is a comprehensive local listing management software that helps businesses optimize their online presence across multiple platforms. It enables companies to create, manage, and enhance their business profiles on key sites like Google, Apple, Facebook, and Bing from a centralized dashboard. The platform offers features such as real-time insights, AI-generated recommendations, and automated updates to ensure accurate and engaging business information across the web. Birdeye Listings also provides tools for improving local SEO, tracking keyword rankings, and managing reviews. With its ability to sync data across various online directories and core sites, the software streamlines the process of maintaining a consistent and attractive online presence. This solution is particularly beneficial for multi-location businesses looking to boost their local visibility, attract more customers, and stay ahead of the competition in the digital landscape.

Birdeye Mass Texting is a powerful SMS marketing tool that enables businesses to send personalized text messages to thousands of customers simultaneously. This feature-rich platform allows for automated, targeted campaigns, two-way conversations, and multimedia messaging. It boasts a 99% open rate, making it an effective way to re-engage contacts, request reviews, and promote offers. The system integrates seamlessly with CRM platforms, provides real-time analytics, and ensures compliance with texting regulations. With its user-friendly interface and mobile app support, Birdeye Mass Texting streamlines customer communication, enhances engagement, and drives growth. Whether it's sending promotional content, gathering feedback, or providing updates, this tool offers a comprehensive solution for businesses looking to leverage the power of text messaging in their marketing and customer service strategies.

Birdeye Messaging is a comprehensive instant messaging platform designed for businesses to streamline customer communication across multiple channels. It offers a unified inbox that centralizes messages from various sources, including text, Facebook, Instagram, email, and voicemail. The platform enables businesses to manage customer interactions efficiently, increase productivity, and deliver better customer experiences. Key features include message organization by customer and channel, AI-powered response assistance, payment collection, appointment reminders, and integration capabilities with over 3,000 apps. Birdeye Messaging also provides productivity tracking tools and secure, end-to-end encrypted communication. This solution is suitable for businesses of all sizes looking to enhance their customer engagement, improve response times, and manage their online reputation effectively.

Birdeye Payments is a comprehensive payment solution designed for multi-location businesses. It offers a versatile platform that enables businesses to accept various payment methods, including contactless, EMV, and swiped card payments, both in-store and on-the-go. The system provides digital payment options, automated payment processing, and integrations with leading accounting, CRM, and PMS systems. Birdeye Payments prioritizes security with PCI compliance and Stripe infrastructure, ensuring safe transactions. It features a flat fee structure without hidden costs or long-term contracts. The platform supports diverse payment methods, from traditional credit cards to modern digital wallets, catering to customer preferences. With its all-in-one approach, Birdeye Payments streamlines payment collection, invoicing, and transaction management, making it an efficient solution for businesses seeking to enhance their payment processes and customer convenience.