Our ZWingman™ AI bot is designed to strategically enhance your customer support. It delivers the dual benefit of delivering unique CX insights to leadership, while also elevating the performance of your agents through conversational AI in real time. ZWingman delivers on the promise of AI+human intelligence for superior customer experience.

People teaming up with AI

AI COPILOT FOR AGENTS

Fast-track agents’ access to troubleshooting steps, known solutions, and intelligent replies: Reduce handle times by up to 50%, improve First Resolution Rates, improve QA scores, and raise CSAT to 90%+

AI COACHING AND TRAINING

It provides instant feedback to trainees with immediate, actionable feedback to accelerate their learning, reduce training times by 20-30%, and enhance their performance.

CX INSIGHTS FOR MANAGERS

It gives you intelligent findings to understand the support drivers at particular points in time, the impact of your products and service on CX, and quality enhancement opportunities, among many more. Automate and get to insights FASTER!

Guidance on Demand with AI ZWingman™

Welcome to the future of customer support! With AI ZWingman as your AI assistant for customer support, you are ensuring your support team – both agents and leadership – are always equipped with the knowledge and tools to handle customer inquiries with confidence and accuracy. Receive AI-generated suggestions and request and solution summaries, minimizing the need to search multiple data sources.

Why choose to automate with Zahoree's ZWingman?

• Generative AI with multiple-LLM architecture
• Access to multiple data sources seamlessly: Ticketing data, KB, processes and policies, training contents, and QA evaluations
• RAG Tools Implementation to reduce AI hallucinations and improving accuracy
• ZWingman Browser Extension makes integration with support platforms easy
•  Built-in unique Transformational Customer Experience (TCX) Frameworks
• Language translation
• Growing list of connectors

CX INSIGHTS FOR LEADERSHIP ROLES

Dashboard Integration

Seamlessly integrate ZWingman with your Operational and CX Dashboards in our Zahoree Virtual Teams platform. Get the most complete view of your customer support and CX delivery operations.

Insights from soft-skills, to process and product quality enhancement opportunities

Understand the main drivers behind customer support requests. Detect and analyze outlier events in your interaction data to address anomalies and optimize customer support strategies.

Close the feedback loop

Learn from your AI+human CX operations. Deliver valuable customer input to your marketing, sales, and engineering teams.