ZOLL Dispatch is an intelligent call-taking and computer-aided dispatch (CAD) solution designed to help EMS and fire departments respond quickly and communicate effectively, ultimately improving patient outcomes. It addresses the challenge of getting the right level of care to patients with minimal manual effort by providing dispatchers with tools to align response with transport needs and optimally position vehicles. This cloud-based solution offers a highly visual, single-source display for taking calls and dispatching units, automatically communicating response assignments to minimize delays. The optional ZOLL Respond mobile companion app extends functionality to field crews on Android or iOS devices, reducing radio communication and errors. ZOLL Dispatch integrates with ZOLL Billing and ZOLL emsCharts for a comprehensive workflow. The software features map-centric fleet monitoring from any device, allowing users to assess proximity, real-time traffic, and road closures to assign the best crew. It supports situational analysis for selecting the fastest appropriate vehicle and strategic positioning of crews. Key benefits include accessibility via web browser, reduced on-premises maintenance, cost-effective resource utilization for emergent and non-emergent transportation, simplified fleet monitoring, and improved decision-making through pre-incident preparation. Integration with mobile apps and other ZOLL solutions further reduces data touchpoints and errors.

Features & Benefits

• Intelligent Call Taking & Dispatch: Enables rapid response and effective communication for improved patient outcomes.
• Cloud-Based CAD Solution: Provides a visual, single-source display for dispatching, accessible from any device, and reduces on-premises maintenance.
• Map-Centric Fleet Monitoring: Allows real-time monitoring of service area, fleet status, and incidents, aiding in optimal crew positioning and faster response.
• Resource Optimization: Ranks available resources based on proximity, traffic, and road closures to assign the most appropriate crew.
• Seamless Integration: Works with ZOLL Respond mobile app, ZOLL Billing, and ZOLL emsCharts to automate data transfer and reduce errors.