Augmented Reality Remote Assistance Software

With Zoho Lens, our augmented reality-based remote assistance software you can take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location. 

Features

• **Live Camera Streaming: **View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video. 
• **Highlighting on 3D Objects: **AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen.
• **VoIP and text chat: **Interact with your customer through VoIP and text chat to provide better remote assistance.
• **Snapshots: **Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further.
• **Freeze image: **Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.
• **Session Recording: **Record sessions initiated in your organization to look back on all your session proceedings, create comprehensive trails, and document all your sessions to create a knowledge base.
• **Mobile SDK NEW: **Use our SDK for iOS and Android to add remote access capabilities into your mobile app and allow end-users to join sessions directly from your application.
• **Multi-participant: **As an Expert, you can invite participants with different skill sets to help you out during a remote assistance session. The invited participants can use all our functionalities to share the expertise and help find solutions in double-quick time.