Overview

Zenoti is a comprehensive software platform specifically crafted for the wellness and beauty industry. The platform integrates all aspects of business management into a single solution, allowing businesses to manage appointments, sales, customer relationships, and marketing efforts seamlessly. It is cloud-based, ensuring accessibility from anywhere, which makes it ideal for businesses of various sizes. Whether you're running a single location or managing multiple outlets, Zenoti supports operational efficiency, enhanced customer service, and business growth.

Features and Capabilities

• Comprehensive Appointment Management: Streamlined scheduling for clients across all devices, including real-time updates, automated reminders, and online booking options to minimize no-shows.
• Point of Sale (POS) System: A seamless POS solution that supports product sales, membership management, and gift card purchases, integrated with inventory control and financial reporting.
• Customer Relationship Management (CRM): Robust CRM tools for tracking client preferences, history, and personalized service, enabling targeted marketing efforts and enhanced customer loyalty.
• Employee & Staff Management: Tools for managing employee schedules, performance tracking, payroll integration, and commissions, ensuring operational efficiency.
• Integrated Marketing & Loyalty Programs: Automated marketing campaigns, promotions, and loyalty rewards systems to enhance customer engagement and retention.
• Advanced Analytics & Reporting: Real-time business insights, including sales reports, client retention analytics, and performance metrics, to help guide business decisions and growth strategies.
• Mobile Application Access: Client-facing and staff apps for booking, managing appointments, checking schedules, and accessing services from any location.
• Inventory & Supply Management: Inventory tracking, product restocking alerts, and automated inventory audits to prevent shortages and manage product costs.
• Scalable for Multiple Locations: A solution that grows with your business, allowing multi-location management with centralized control and reporting for all locations.
• Secure Payment Processing: Support for a wide variety of payment methods, including contactless, mobile wallet options, and traditional card payments, all with secure encryption protocols.
• Customizable Service & Pricing Structure: Flexible pricing options for different services, promotions, and custom packages tailored to client needs.
• Real-Time Data Syncing Across Devices: All business data is synchronized across devices in real-time, ensuring a consistent and updated view for business owners, managers, and staff.
• Customer Feedback & Satisfaction Tools: In-app surveys, feedback solicitation, and client review management to boost customer satisfaction and continuous service improvement.