zenloop is an AI-powered Customer Experience (CX) Management SaaS platform designed to help businesses collect, analyze, and act on customer feedback. It enables automated survey creation, real-time feedback analysis, and actionable insights to improve customer satisfaction, retention, and advocacy across all touchpoints.

Key Features

Collect Customer Insights

• Gather feedback at key customer journey touchpoints.
• Design and launch multi-channel surveys.
• Define KPIs and timing for feedback collection.

Automatically Analyze & Understand Feedback

• Use AI to analyze and categorize feedback.
• Identify key drivers of satisfaction and dissatisfaction.
• Automatically cluster and prioritize topics.

Interact, Retain & Win Back

• Set automatic rules for personalized customer interactions.
• Trigger win-back and advocacy programs at scale.
• React to feedback based on topic, sentiment, and segments.

Innovate & Drive Change

• Involve stakeholders in customer-driven innovation.
• Initiate and monitor impactful projects.
• Share ROI reports and alerts with decision makers.

Delight & Close the Loop

• Keep customers informed about actions taken.
• Share results internally and externally.
• Incentivize future feedback and build trust.

Benefits

Enhanced Customer Experience

• Improve satisfaction, retention, and advocacy.
• Build a customer-centric culture.

Actionable Insights

• Turn feedback into meaningful initiatives.
• Prioritize improvements based on real data.

Automation & Efficiency

• Automate feedback collection, analysis, and action.
• Reduce manual effort and accelerate response times.

Scalability & Integration

• Scale CX initiatives across the organization.
• Integrate with existing systems for seamless workflows