Overview

Translate.com’s Zendesk integration provides automatic machine translation for over 5,900 language pairs with optional human translation and post-editing. It is designed to translate incoming and outgoing Zendesk tickets and agent replies, support glossaries and translation memory, offer tiered subscription plans with unlimited seats, and include 24/7 support along with enterprise-level security controls.

Features and Capabilities

• Core translation modes: Instant machine translation for 5,900+ language pairs, with optional human translation and post-editing for enhanced accuracy and localization.
• Ticket workflow integration: Translates incoming customer messages and outgoing agent replies directly within the Zendesk agent workspace while preserving context and formatting.
• Language coverage & quality: Supports over 100 dialects with advanced machine translation models and optional human review for premium translation quality.
• Glossary & memory: Includes glossary and translation memory to maintain consistent brand terminology, product names, and style across all communications.
• Plans & billing: Offers flexible subscription options, including pay-as-you-go and monthly plans, based on translated replies per month, with unlimited agent access.
• Security & compliance: Provides enterprise-grade security features and data protection for all ticket content and translation processes.
• Admin controls & reporting: Enables management of translation settings, billing preferences, and provides visibility into translation activity and usage analytics.
• Installation & support: Simple installation through the Zendesk Marketplace with vendor-led onboarding resources and responsive customer support.
• Omnichannel support: Compatible with Zendesk email and chat channels, supporting multilingual workflows across customer communication channels.
• Customization & scale: Scales easily with enterprise needs and offers customizable plans to accommodate high-volume translation requirements.