Overview

The Zendesk Platform, known as Sunshine™, serves as the foundational framework for Zendesk's suite of customer service solutions. Designed to facilitate the creation of personalized and efficient customer experiences, Sunshine™ offers an open and flexible environment that empowers businesses to tailor their support systems to meet specific needs. By leveraging open standards and common languages, it enables the development of custom experiences using familiar tools and languages. This approach ensures that customer service teams can operate with agility, utilizing low to no-code tools and integrations that provide comprehensive customer context. Ultimately, Sunshine™ aims to deliver intuitive and personalized support, enhancing customer satisfaction and loyalty.

Features and Capabilities

• Open and Flexible Architecture: Utilizes open standards and common languages, allowing businesses to create custom experiences using preferred tools and languages.
• Agility and Customization: Offers low to no-code tools and integrations, enabling quick adaptation to changing business needs and providing agents with full customer context.
• Personalization: Facilitates the delivery of personalized, differentiated support, ensuring customers receive the tailored assistance they expect.
• Data Integration: Connects various systems across the tech stack to provide a unified view of the customer, enhancing the ability to deliver personalized support.
• Customization and Automation: Allows for the customization of agent workspaces, automation of processes with low to no-code tools, and the surfacing of critical data when needed.
• Extensive Marketplace: Provides access to over 1,200 apps and integrations, enabling businesses to enhance agent productivity and streamline workflows.
• Developer Tools: Offers apps and SDKs to create unique, interactive experiences across mobile, web, or social platforms.
• Security and Governance: Ensures compliance, data security, and privacy requirements are built in, with flexible data hosting models to meet data governance needs.