The Zendesk-Salesforce Connector is a software solution that integrates Zendesk, a ticketing support platform, with Salesforce, a CRM platform. This connector facilitates hassle-free synchronization of data from Zendesk to Salesforce, reducing the time and complexity of manual ETL processes. It offers unidirectional connectivity, ensuring data security throughout the synchronization process.

Key Features

Hassle-Free Synchronization Enables smooth data transfer between Zendesk and Salesforce

• Reduces time span for data synchronization
• Eliminates complex manual ETL processes

Secure Synchronization Maintains data security during all stages of synchronization

• No third-party involvement
• Adheres to security standards like GDPR and HIPAA

Scheduled Data Sync Allows customizable synchronization intervals

• Options for weekly or monthly sync
• Ability to specify preferred days and times

Versatile Object Synchronization Supports mapping and syncing of various data objects

• Knowledge mapping and syncing
• User mapping and syncing
• Case mapping and syncing
• Contact mapping and syncing
• Account mapping and syncing

Benefits

Efficient Data Integration Enables seamless integration and smooth data flow

• Eliminates data silos
• Reduces case resolution time

Enhanced Customer Insights Provides a unified view of customer data across systems

• Maps Zendesk end-user field to Salesforce contact field
• Improves customer experience

Streamlined Workflows Automates data transfer processes

• Eliminates manual data entry
• Reduces errors in data handling