Overview

Zendesk's AI-powered Employee Service Solution is designed to streamline HR operations, enabling teams to access necessary assistance while allowing HR departments to maintain efficiency at scale. This solution offers a comprehensive approach to employee service, integrating advanced AI capabilities to automate workflows, triage requests, and provide 24/7 support. By leveraging AI, Zendesk enhances the quality of service provided to employees, ensuring that HR teams can focus on strategic initiatives rather than routine tasks. The platform also emphasizes data security, offering features that protect sensitive employee information and restrict access to specific data fields. Additionally, Zendesk's Employee Service Solution integrates seamlessly with various HR tools, allowing for a cohesive and efficient workflow.

Features and Capabilities

• Streamlined HR Operations: Simplifies HR processes, making it easier for teams to access the help they need.
• Immediate Support Deployment: Enables quick implementation, allowing support to be available from day one.
• AI-Driven Case Resolution: Utilizes AI to triage requests and automate workflows, enhancing service quality with fewer HR resources.
• Comprehensive Service Quality Monitoring: Provides visibility into all employee service interactions through automatic ticket scoring, helping identify areas for improvement.
• Data Protection: Ensures sensitive employee information is secure by restricting data access and filtering delicate tickets.
• Customizable Help Center: Offers a hub for employees to view benefits, onboard with ease, request equipment, and seek assistance.
• Personalization: Delivers tailored experiences to meet individual employee needs.
• 24/7 Support: Provides continuous support to employees, ensuring assistance is always available.
• Integration Capabilities: Connects with multiple HR tools, enhancing workflow efficiency.
• AI Model Trained on HR Data: Features an AI model specifically trained on HR-specific data, ready to route tickets, automate workflows, write help center content, and offer 24/7 AI agent support.
• Approvals Feature: Includes an approvals feature to streamline HR processes (coming soon).
• Agent Workspace: Provides an agent workspace to manage and resolve employee service requests effectively.