Losing Sales to Abandoned Carts?

Cart abandonment is when shoppers add items to a website’s shopping cart but leave before finishing the transaction. Any item that enters the shopping basket but doesn’t make it through the transaction is said to be `abandoned’ by the customer. Retailers must pay careful attention to this metric as it directly correlates to conversion rates and revenue.

Reduce Cart Abandonment. Boost Conversions Reclaim abandoned cart and winback lost customers over their preferred channel – WhatsApp

Streamlining Checkout The Problem - Lengthy Checkout Process

• Customers can abandon their cart if they feel swamped. The more steps required to achieve an action, the more it stresses that shopper. The Solution - Zence Abandoned Cart Recovery Solution
• Create a cart on behalf of customers and send payment link
• Encourage customers to buy from the nearest store & get instant delivery

Engaging Shoppers Effectively The Problem: Disengaged Shoppers

• If shoppers are not engaged, they will be quick to abandon the cart, Engage customers with Right Message at the Right Time at the channel they prefer The Solution - Zence Abandoned Cart Recovery Solution
• Notify staff with details of abandoned purchase
• Send periodic WhatsApp notifications to prompt customer to buy before deals/stock lasts out
• Incentivize customers with exclusive deals

Enhancing Payment Flexibility The Problem - Lengthy Checkout Process

• There is a sense of reliability and comfortability in customers while paying for the goods. Not finding preferred payment option might lead them to abandon their cart The Solution - Zence Abandoned Cart Recovery Solution
• Accepts bank, payment mode and BIN locked offers
• Accepts corporate incentives, credit card and merchant points

Delivering nothing less than the BEST The Problem - Poor Customer Service

• Customers can abandon their cart if they don’t have sufficient information to complete checkout — and this costs you revenue The Solution - Zence Abandoned Cart Recovery Solution
• Help customers feel personally connected to the brand via WhatsApp by fostering trust and emotional loyalty
• Connect, engage & support customers in real – time and enhance experience

Features

• Automated WhatsApp Reminders: Re-engage customers with timely, personalized messages.
• Smart Checkout Assistance: Create carts on behalf of users and send direct payment links.
• Flexible Payment Options: Support bank offers, credit cards, and merchant points to ease transactions.
• Staff Notifications: Alert teams about abandoned purchases to enable proactive follow-up.
• Emotional Loyalty Building: Foster trust through real-time support and personalized communication.