Revolutionize Customer Service with Yellow.ai & Zendesk Sunshine Conversations

Streamline workflows, provide omnichannel customer support, and seamlessly transfer requests to human agents.by integrating Yellow.ai’s AI-first customer service automation platform with Zendesk’s Sunshine Conversations.

Features

• 24/7 instant customer support - Omnichannel support: Deliver human-like and personalized support on messaging, email, and social channels. - Contextual conversations: Foster meaningful connections while maintaining the historical context of the conversations across channels. - Scalability: Build once, deploy across Sunshine Conversations channels to scale fast.
• Skyrocket customer support efficiency - Seamless agent handover: Transfer calls from Dynamic AI agents to human agents for complex queries. - Empower agents with rich information: Contextual information and the history of conversation are seamlessly transferred to human agents for context and auto-suggestions for accurate and personalized resolutions.
• Transform support chats into meaningful interactions - Unlock real-time insights: Contextual recommendations based on real-time customer data - Up to 25% increase in lead generation: Generate leads more effectively with conversations based on customer insights. - Elevate interaction quality: Constantly improve the quality of interactions with access to conversation insights.