Transform contact center operations with Yellow.ai and Genesys

Learn how you can increase customer satisfaction by upto 40%!

• Leverage Yellow.ai’s Omnichannel Connector on Genesys AppFoundry for cost-efficient customer support
• Run high ROI inbound and outbound engagements with Yellow.ai CSC and Genesys CX Cloud
• Route queries on text and voice channels to support agents intelligently

Features

• Scale contact center operations with 24/7 self-serve on text and voice channels - Reduce operational costs with Yellow.ai Omnichannel Connector and provide 24/7 self-service - Connect Genesys Cloud with Yellow.ai voice AI agents for convenient, truly human-like customer service - Quickly scale support operations by deploying Dynamic AI agents on one channel and then effortlessly adding more channels
• Empower support agents with context and customer insights for accurate resolutions - Handle escalations effectively by routing users to the right human agent with Genesys PureCloud integration - Call transfers from Dynamic AI agent to human agents are empowered with real-time and historical insights - Dynamic Voice AI agents are capable of summarizing live conversations and passing on the information to human agents before the call transfer, helping with context for rich customer experience