Drive powerful customer & employee experiences with Yellow.ai & Freshworks

• Integrate Yellow.ai with Freshdesk, Freshchat and Freshservice to optimize support operations
• Improve agent productivity by 50% by routing only complex customer queries to agents.
• Boost customer satisfaction with 24/7 multilingual and omnichannel support

Features

• Superpower your agents with a contextual and intuitive helpdesk - Efficiently address recurring customer inquiries with Yellow.ai’s dynamic AI agents, enabling up to 80% of questions to be resolved through self-service - Save an agent’s time by automating FAQs in minutes using Yellow.ai’s DocCog feature and respond to customers instantly - Enable agents to handle complex requests by converting bot conversations directly into tickets on Freshdesk - Provide ticket history, expected SLAs, related documentation and transcripts to agents by connecting with Freshdesk
• Exceptional support powered by real-time, goal-based conversations - Seamlessly transition conversations from dynamic AI agents to Freshchat support agents when human assistance is needed, enhancing agent productivity by 50% - Equip agents to handle more complex customer queries via real-time conversations on Freshchat, by providing historical context - Empower agents on Freshchat to have personalized communication with customers, via video and voice calling powered by Yellow.ai - By integrating with Freshchat, get insights into customer engagement and optimize for resolution times
• Streamline IT support to improve employee experience -  Deploy dynamic AI agents within Freshservice to address day-to-day employee queries - Convert bot conversations into incident tickets on Freshservice to track issues and requests - Enable self-service by providing an enriched employee knowledge base on Freshservice and provide employees with quick access to relevant information with Yellow.ai’s DocCog - Intelligently escalate urgent and complex requests as a ticket to a support agent or a team within Freshservice