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Xtime, a Cox Automotive brand, enhances the service experience for automotive retailers with end-to-end solutions, boosting efficiency, customer satisfaction, and profitability.

Vendor

Vendor

Cox Automotive

Company Website

Company Website

Product details

End-to-End and Everything In-Between.

Xtime is helping dealers profit in the face of change and elevate customer satisfaction across the entire service experience. We're helping unlock the power of service teams to build trust, operate more efficiently, and make up to $110 more per repair order.

Retain more service customers. Maximize service profits. Xtime maximizes the opportunity of every RO by boosting the efficiency of your technicians and advisors. Our fully connected, end-to-end service solution delivers amazing experiences that exceed consumer expectations while driving retention and profitability.

Features

  • Service Scheduling: Xtime offers advanced service scheduling tools that allow customers to book service appointments online, improving convenience and efficiency for both customers and dealerships.
  • Customer Engagement: The platform provides features to enhance customer engagement, including automated reminders, service updates, and personalized communication to keep customers informed and satisfied.
  • Service Lane Management: Xtime includes tools for managing the service lane, helping dealerships streamline the check-in process, track vehicle status, and ensure timely service delivery.
  • Integrated Payment Solutions: The platform offers integrated payment solutions, allowing customers to pay for services online or through mobile devices, making the payment process seamless and secure.
  • Performance Analytics: Xtime provides detailed performance analytics and reporting, enabling dealerships to monitor service operations, identify areas for improvement, and make data-driven decisions.