Overview:

xMatters, part of Everbridge, is a digital operations platform designed to streamline incident management and improve service reliability. It automates workflows, escalates alerts to relevant teams, and supports over 200 integrations with tools like Microsoft Teams, ServiceNow, and Slack. With features for on-call scheduling, adaptive incident management, and signal intelligence, xMatters helps teams resolve issues quickly while minimizing customer impact. Its pricing plans scale to fit various business needs, offering solutions for DevOps, IT, and business continuity.

Key Features

• Automated Incident Management: Streamlines incident detection, triaging, and assignment through automation, ensuring fast, effective escalations and efficient tracking for faster resolution​.
• Adaptive Escalation and Alerts: Configurable, targeted alerts ensure timely communication via SMS, email, and push notifications, with enriched alert context for improved response times​.
• Integration Options: Supports 200+ integrations across ITSM and communication tools, plus a REST API for custom setups, enhancing workflow connectivity​
• Signal Filtering: Filters alerts to prioritize relevant incidents, reducing noise and improving team focus on critical issues​
• Data Analytics and Reporting: Provides customizable, real-time dashboards and historical reporting to track team performance and refine incident processes

Benefits

• Minimized Downtime: Automates incident management to reduce downtime and prevent costly, prolonged service interruptions​
• Enhanced Collaboration: Integrates tools to streamline communication, enabling effective collaboration across platforms during incident management​
• Improved Reliability: Minimizes alert fatigue and ensures quick, structured responses, resulting in greater service reliability and satisfaction​
• Scalability: Multiple editions (Free, Starter, Base, Advanced) allow organizations to scale features with growing team needs​

Editions:

• Free Plan: Suitable for small teams with up to 10 users. Includes basic on-call scheduling and limited incident management features.
• Starter and Base Plans: Provide more advanced capabilities for growing organizations, such as additional notification types and basic automation. These paid plans offer flexible messaging options, enhanced support, and integration capabilities.
• Advanced Plan: Offers full access to features, including unlimited global notifications, full integration options, advanced reporting, and 24/7 support. Ideal for larger teams needing robust, complex incident management solutions.