WowMobile is a native mobile application designed to extend Wowdesk’s customer service and help desk capabilities to smartphones and tablets. The app allows support agents to access, manage, and resolve service tickets while on the move, ensuring continuous support coverage and faster response times. Agents can identify and engage mobile visitors, configure routing rules specific to mobile-originated chats, and use the app’s knowledge base for quick troubleshooting. WowMobile supports real-time reporting and analytics, enabling organizations to monitor mobile chat activity, survey data, and key performance metrics. The app integrates seamlessly with other Wowdesk modules, providing a unified experience for case management, live chat, and customer engagement across all channels. Its design focuses on operational efficiency, customer satisfaction, and the ability to deliver personalized service regardless of location.

Key Features

Mobile Ticket Management Agents can access, update, and resolve support tickets from mobile devices

• Manage cases and service requests on the go
• Real-time notifications and updates

Live Chat & Mobile Visitor Engagement Engage with customers via live chat directly from the app

• Identify and support mobile visitors
• Configure routing rules for mobile-originated chats

Knowledge Base Access Quick access to searchable knowledge base for troubleshooting

• Reduces resolution time
• Supports self-service and agent-assisted support

Reporting & Analytics Monitor mobile chat activity and service metrics

• Run and customize reports from mobile
• Track customer satisfaction and agent performance

Business Process Management Automate case routing and escalation based on business rules

• Intelligent assignment and prioritization
• SLA tracking and compliance

Benefits

Increased Agent Mobility Support teams can work from anywhere, improving responsiveness

• Reduces ticket resolution time
• Ensures continuous support coverage

Enhanced Customer Experience Personalized, real-time support for mobile users

• Meets customer expectations for instant service
• Increases satisfaction and loyalty

Operational Efficiency Streamlines service processes and reduces manual effort

• Automates routine tasks
• Provides actionable insights for improvement