Wowchat is a cloud-based live chat and customer messaging software designed to enhance customer service and engagement for businesses via their websites and online portals. The platform enables organizations to provide real-time support to website visitors, automatically route incoming chats to the most suitable agents, and manage customer interactions efficiently. Wowchat supports predefined responses for faster communication, proactive chat invitations, and granular role-based access controls. Agents can view chat history for context, transfer chats between team members, and collaborate internally using built-in chat tools. The system is configurable to route chat requests based on product type or case category, improving response accuracy and speed. Wowchat integrates with broader customer service platforms, supports mobile-friendly interfaces, and offers features such as video chat and agent collision detection to prevent duplicate responses.

Key Features

Live Chat System Provides real-time support to website visitors

• Instant messaging between customers and agents
• Mobile-friendly interface for accessibility

Automatic Chat Routing Directs chats to the best-suited agent based on rules

• Routing by product type or case category
• Improves response speed and accuracy

Predefined Responses Speeds up communication with canned replies

• Reduces agent workload
• Ensures consistent messaging

Proactive Chat Invitations Engages visitors before they request help

• Increases customer interaction
• Can be triggered by visitor behavior

Chat History & Internal Collaboration Agents can view past conversations and collaborate

• Contextual support for ongoing issues
• Internal chat for team communication

Role-Based Access Control Granular permissions for chat features

• Secure and controlled agent access
• Customizable roles for different team members

Video Chat Enables personal, face-to-face support

• Enhances customer experience
• Useful for complex support scenarios

Chat Transfer Move conversations between agents seamlessly

• Ensures continuity of support
• One-click transfer for efficiency

Benefits

Improved Customer Satisfaction Delivers fast, personalized support

• Real-time responses reduce wait times
• Proactive engagement builds loyalty

Enhanced Team Productivity Automates routing and streamlines workflows

• Reduces manual intervention
• Facilitates collaboration and knowledge sharing

Scalable Support Operations Adapts to businesses of any size

• Configurable for different products and teams
• Supports high chat volumes

Secure and Controlled Access Protects sensitive customer data

• Role-based permissions limit exposure
• Audit trails for compliance