Workspot Watch is a real-time observability capability of the Workspot Unified Digital Workplace platform that helps IT teams detect and resolve problems quickly across users, devices, networks, data centers, and clouds by leveraging a unified data lake and live telemetry from the Workspot environment.

Key Features

Real-time observability Live visibility into problems anywhere in the Workspot digital workplace stack to accelerate detection and troubleshooting.

• Continuous collection of metrics, logs, and traces about users, devices, networks, gateways, data centers, clouds, operating systems, and applications
• Global view of issues in any location and any component in near real time

Unified data lake–driven insights Observability powered by a cross-customer unified data lake that aggregates telemetry every 30 seconds for analysis.

• Centralized storage of multi-layer operational data from the entire digital workplace
• Foundation for correlation of events and faster identification of root causes

AI-assisted problem detection Use of AI on top of the unified data lake to accelerate problem detection and resolution and improve digital experience.

• Automated pattern recognition across large volumes of observability data
• Earlier detection of anomalies that may impact user productivity or security

Historical observability (via Workspot Trends) Complementary historical view of problem patterns and trends through Workspot Trends.

• Analysis of past incidents and performance to guide proactive improvements
• Identification of recurring issues and their impact over time

SIEM data feed integration (via Workspot Events) Custom event feed from the Workspot digital workplace into existing SIEM platforms using Workspot Events.

• Centralized security and operations monitoring alongside other enterprise systems
• Support for correlation with non-Workspot logs for a broader security view

Benefits

Faster problem detection and resolution Reduces time to identify and fix issues affecting digital workplace services by providing focused, real-time observability.

• Helps IT see problems as they emerge anywhere in the environment
• Supports quicker isolation of root causes across multiple infrastructure layers

Improved digital experience and user productivity Contributes to better digital experience scores and sustained productivity by limiting disruption and performance degradation.

• Enables proactive remediation before problems significantly affect end users
• Helps maintain high availability and performance of desktops, apps, and web access

Operational efficiency for IT teams Gives IT a single, data-driven view of the Workspot environment, reducing manual investigation effort.

• Consolidates observability data that would otherwise be spread across multiple tools
• Supports more efficient incident management and capacity planning

Enhanced security visibility Extends visibility of security-relevant events into enterprise SIEM systems through the SIEM data feed.

• Allows security teams to include Workspot activity in enterprise-wide monitoring
• Aids in faster detection of suspicious patterns involving Workspot resources