Workspace ONE® Experience Management enables organizations to monitor and improve the digital employee experience by collecting and analyzing data across devices, applications, operating systems, users, and networks. The platform provides visibility into experience-impacting metrics and empowers IT teams to identify problems proactively—often before employees notice them. With intelligent insights, root‑cause analysis, and automation capabilities, Workspace ONE Experience Management helps improve productivity, reduce support tickets, and deliver a more seamless, efficient digital workspace.

Features

Experience scores

Robust device, application, and in-guest session telemetry combined with employee sentiment for comprehensive scores across mobile, desktop, and Horizon® endpoints. 

Insights

AI-driven anomaly detection framework that identifies and prioritizes experience-related issues, accounting for seasonality, across Experience, UEM, Access, and Horizon data. 

Incident reports

A single place to track, troubleshoot, and collaborate on issue resolution by combining impact data, root cause analysis results, and workflows to accelerate remediation.

Engagement analytics

Analytics on survey responses and notification engagement provide insight into employee experience.

Workflows

Low-code orchestration engine enables first and third-party remediation workflows that are triggered based on experience data or survey responses and resolve issues or notify users.

Templates

Hundreds of scripts, sensors, dashboards, reports, widgets, and third-party connectors available on Marketplace to accelerate time-to-value for all customers and use cases.

URL monitoring

URL monitoring helps proactively identify availability issues with critical SaaS and web applications.

Benefits

Measure experiences

Combine robust experience telemetry across devices, virtual desktops, and applications with user sentiment data, out-of-the-box. Leverage custom and pre-canned dashboards to track experience related KPIs.

Analyze insights

Accelerate issue identification and resolution with a prioritized, real-time list of all experience-related anomalies. Correlate large amounts of data to proactively empower admins with the most likely root causes.

Remediate automatically

Proactively resolve issues, deflect future tickets, keep employees engaged and informed, and optimize IT and help-desk costs with a low-code workflow orchestration engine that triggers remediation workflows.