Workspace ONE® Assist™ provides IT administrators and support teams with secure remote support capabilities for devices managed within the Workspace ONE platform. It enables real‑time remote viewing, troubleshooting, and interaction with end‑user devices to resolve issues quickly and efficiently. With Assist™, organizations can improve helpdesk productivity, reduce downtime, and enhance the employee experience through faster, more accurate support. The solution offers secure, role‑based access, ensuring that only authorized personnel can remotely view or control devices, all while maintaining compliance and device security.

Features

Cross-platform support

Support any device across any platform, including Android, Windows, macOS, iOS, and Linux.

Remote control

Remotely connect to any enrolled device in seconds; view and control its screen in real-time, directly from the Omnissa platform.

Live preview of all screens

Live preview of all connected screens for seamless control, smooth transitions, and enhanced visibility.

Session recording

Easily record sessions for training or escalation purposes. Highlight items on screen for training videos or to guide employees through tasks with screen draw feature

Command line access

Easily manage device files and folders and access the command line to diagnose and troubleshoot issues.

Benefits

Decrease support costs

Simplify support with reliable remote access. Fix physical or virtual device issues remotely, eliminating the need for in-person support.

Minimize downtime

Resolve employee issues faster, with real-time remote view and control capabilities, regardless of device or worker type.

Improve DEX

Elevate employee engagement and productivity with streamlined, consumer-like remote support across all devices, physical or virtual.