Witco Workplace Ticketing centralizes all service requests—maintenance, cleaning, IT, and security—into a single request center. Employees and occupants can raise incidents in a few clicks or by scanning a QR code placed on assets or areas, triggering instant notifications to the responsible facilities or technical teams. Requests are prioritized and routed to the appropriate internal team or third-party provider, with coordination tools to accelerate resolution. The module integrates with existing CMMS so operations teams continue working in their preferred system, while synchronized tickets and building/asset referentials keep data consistent. Reporting and analytics reveal operational bottlenecks and improvement areas to enhance the efficiency of hybrid workplaces.

Key Features

Centralized request intake (web, mobile, QR) Unified channel for incidents and requests.

• Submit maintenance or cleaning tickets in a few clicks or via QR code
• Notify facilities or technical teams instantly to reduce downtime

Smart routing and prioritization Get issues to the right team fast.

• Route to maintenance, cleaning, IT support, or security as appropriate
• Coordinate with external facility managers and specialized services

CMMS and building referential integration Work in existing tools without duplication.

• Sync tickets with your CMMS so ops teams keep their usual workflows
• Leverage building/asset referentials for accurate, efficient handling

Operational reporting and analytics Continuously improve service quality.

• Identify trends and bottlenecks across requests and resolutions
• Use insights to enhance hybrid workplace efficiency

Ecosystem integrations Extend capabilities as needed.

• Connect with 100+ partners across the workplace stack
• Fit within Witco’s broader workplace platform and modules

Benefits

Faster resolution and less disruption Speed from report to fix.

• Instant notifications and smart routing minimize delays
• QR-based submissions reduce friction for occupants

Operational continuity with existing systems No change management burden for ops.

• CMMS synchronization avoids duplicate entry and preserves workflows
• Asset/building referentials improve ticket accuracy and assignment

Data-driven service improvement Optimize resources and SLAs.

• Reporting highlights recurrent issues and peak loads
• Insights guide staffing, vendor coordination, and preventive actions