Overview

Croner’s Face2Face Workplace Mediation service provides a fully confidential and impartial way to resolve conflicts in the workplace. Delivered by accredited HR and employment law experts, the service helps organisations address issues such as bullying, harassment, interpersonal disputes, and clashes over management style or communication. By focusing on constructive dialogue and mutual understanding, mediation aims to rebuild trust and restore a positive working environment. This proactive approach allows businesses to resolve disputes quickly and effectively, often preventing escalation into formal grievances or costly tribunal cases.

Features and Capabilities

• Tailored, Expert-Led Approach: Delivered by formally accredited mediators who come on-site to gain a full understanding of the situation directly from those involved and guide them toward resolution.
• Full Confidentiality & Impartiality: Mediation is completely neutral, with all proceedings and information kept strictly confidential to safeguard professional relationships and individual privacy.
• Flexible Use Cases: Suitable for addressing a wide range of workplace conflicts, including personality clashes, poor communication, perceptions of unfair treatment, organisational change, and both pre- and post-grievance scenarios.
• Swift, Relationship-Focused Resolution: Designed to repair workplace relationships and improve morale, helping organisations avoid formal disciplinary processes, grievances, or tribunal claims.
• Proven Satisfaction: Consistently strong client feedback, with reported satisfaction ratings of 4.9/5 from dozens of verified reviews, demonstrating the service’s effectiveness and reliability.
• Focused on Business Continuity: Enables business leaders and managers to maintain focus on core operations while delegating complex conflict resolution to experienced mediation specialists.