ServiceNow Workplace Maintenance Management is a software solution designed to streamline maintenance operations across multiple locations through centralized planning and automation. It provides tools for managing both corrective and preventive maintenance activities, integrating asset tracking with maintenance workflows.

Key Features

Maintenance Planning Create comprehensive maintenance plans linked to physical assets and spaces

• Associate plans with specific floors, areas, or equipment
• Define preventive and corrective actions within plans

Automated Workflow Management System-generated maintenance cases and assignments

• Auto-create cases from maintenance requests
• Track active/draft plans and completed cases in a unified view

Integrated Asset Management Connect physical infrastructure with maintenance operations

• Link workplace assets to maintenance schedules
• Access maintenance records and documentation centrally

Flexible Scheduling Multiple scheduling configurations within single plans

• Duration-based or meter-based maintenance triggers
• Unified calendar view for all maintenance cases

Benefits

Operational Efficiency Reduce manual coordination through automation

• Automated case creation eliminates manual data entry
• Central tracking minimizes operational silos

Downtime Prevention Proactive maintenance through scheduled interventions

• Preventive maintenance plans extend asset lifespan
• Corrective action tracking prevents issue escalation