Aspect's WorkforceOS™ is a comprehensive Workforce Engagement Management (WEM) platform designed for contact centers and large-scale workforce management. It combines five integrated tools to optimize staffing, enhance employee experience, track performance, ensure service quality, and boost productivity through gamification. With decades of industry expertise, Aspect provides a solution that aims to streamline workforce operations and drive business growth.

Key Features

Workforce Management Optimizes staffing and scheduling

• Precise forecasting for efficient staffing
• Customized dashboards with real-time insights
• Advanced analytics and reporting solutions

Employee Experience Simplifies and empowers employee self-service

• Predictive insights for scheduling requests
• Transparent staffing availability overlays
• Intuitive design for simplified self-service

Performance Tracking Provides actionable data insights for team success

• Clear tracking of KPIs for individuals and teams
• Continuous feedback loops from management
• Strategic goal alignment for workforce cohesion

Quality Assurance Ensures high-quality service standards

• Customizable, PCI compliant recording
• Automated coaching and feedback tools
• Goal-aligned employee evaluation options

Gamification (League) Enhances productivity through engagement

• KPI-aligned challenges and competitions
• Integrated recognition and rewards systems
• Fosters a work culture of collaboration

Benefits

Unified Platform Eliminates siloed tools for seamless operations

• Single platform for all workforce management needs
• Integrated tools working in tandem
• Streamlined workflow and data consistency

Improved Efficiency Optimizes workforce performance and resource allocation

• Precise forecasting and scheduling
• Real-time insights for quick decision-making
• Automated processes for time-saving

Enhanced Employee Engagement Boosts morale and productivity

• Self-service options for employees
• Gamification to make work more enjoyable
• Continuous feedback and performance tracking

Data-Driven Decision Making Enables informed strategic choices

• Advanced analytics and reporting
• Customizable dashboards
• KPI tracking and goal alignment