Overview

BigHand Workflow Management is a comprehensive task delegation and workflow automation solution tailored for legal support teams and professional services firms. It streamlines the management of administrative and operational tasks—such as document production, dictations, travel bookings, and court bundle preparation—by intelligently routing them to the most appropriate resource based on skills, availability, and cost-efficiency. Tasks can be submitted via mobile apps, voice commands, emails, online forms, or even paper. The system provides real-time visibility into task progress, workload distribution, turnaround times, and team capacity. Managers gain actionable insights to optimize staffing, enhance productivity, reduce turnaround times, and improve overall client service. The solution supports flexible and hybrid work environments and offers cloud or on-premises deployment options.

Features and Capabilities

• Flexible task submission: via mobile apps (iOS/Android), voice dictation, email, online forms, or paper
• Intelligent multi-step workflows: automate routing of tasks to the ideal resource based on skills, location, availability, and cost
• Centralized task dashboard: with live assignment tracking, priority indicators, and task locking to avoid duplication
• Customizable forms & deadline management: ensures accurate data capture and compliance with SLAs and internal policies
• Mobile-friendly access: submit, track, and manage tasks on the go, supporting remote and hybrid working
• Advanced reporting & analytics: visualize metrics such as task volume, work type, team capacity, utilization rates, and turnaround times
• Utilization and timesheet reporting: helps identify performance trends, optimize workloads, and inform resourcing decisions
• Optional speech recognition & dictation integration: for hands-free, rapid task creation
• Modular add-ons available: outsource module, service-provider gateway, and SDK for deeper customization
• Flexible deployment options: cloud-hosted or on-premise, supporting Windows environments (Mac/Linux thin clients not supported for Enterprise)
• Designed for hybrid teams: full task visibility and seamless handoffs between locations and remote staff