Intelligent, automated resourcing with QFM Work Scheduler

Accelerate and simplify the management of work coming in and out of the helpdesk. QFM Work Scheduler enables reactive and planned maintenance jobs to be intelligently assigned to the most appropriate operative based on skill, location and capacity. Paired with the mobile app, QFM can reduce response times and improve service delivery.

Improve workload organisation and first-time fix rates

• **Save time and improve help desk efficiency: **Reduce the time it takes to assign and manage maintenance jobs, helping FM teams improve help desk response times and organisation
• **Constant contact with the FM team: **Instantly dispatch work orders via the QFM mobile app, allowing operatives to accept or reject jobs, see and make real time updates, and close off jobs
• **Assign work to the closest tech: **Job allocation to the closest operative via global positioning systems (GPS) minimises travel times and enables additional call outs where workload permits

Accurate and easy work dispatch Never misallocate work again with QFM’s intelligent scheduling tools. The system matches tasks with the most suitable operative in terms of skills, location, workload and availability which can be allocated individually, in batches or even automated to free the help desk further. Jobs can be easily reallocated should an employee be absent, in order to maintain high quality service levels for your customers.

Find the closest operative Assign tasks to the geographically closest operative via GPS on the QFM mobile app. This creates a more sustainable and cost efficient working environment by reducing unnecessary travel, and allows more call outs to be completed through better time management across the team. Operatives and outsourced contractors can receive, action and sign-off jobs remotely and in real-time, allowing them to stay in control of their workload.

Fully configurable scheduling QFM Resource Scheduler recognises that different types of tasks and individual teams have different scheduling requirements. The software therefore provides complete configurability to accommodate this, allowing unique workflows to be created. The system incorporates travel time and allows estimations to be made for the time taken to complete a job, in order to provide a realistic picture of resource availability.

Features

• Smart Task Matching: Assigns jobs based on skill, location, and workload to optimize resources.
• GPS-Based Allocation: Minimizes travel time by dispatching tasks to the nearest available operative.
• Real-Time Updates: Operatives can accept, update, and close jobs via mobile app instantly.
• Configurable Scheduling: Supports unique workflows and time estimates for realistic planning.
• Batch & Auto Assignment: Automates job distribution to reduce manual workload on help desk teams.