Overview

Scout’s Work Graph is an AI‑powered platform that creates a granular, real‑time map of how teams interact with software, documents, and tasks. It tracks digital work patterns—such as context switching, manual effort, and collaboration steps—to reveal hidden inefficiencies and productivity bottlenecks. Designed with privacy at its core, Scout anonymizes data and requires user opt‑in. The platform delivers actionable insights in 48 hours, empowering organizations to optimize processes, enhance CX/EX, streamline IT, build data‑driven cultures, and reduce operational drag across functions like finance, customer service, and supply chain.

Features and Capabilities

• Builds a work graph: comprehensive mapping of team–technology interactions derived from human‑machine activity
• AI insights within 48 hours: using Scout’s interaction-based discovery engine
• Privacy‑first implementation: anonymized data, opt‑in model, scrubbed PII, and GDPR compliance
• Identifies inefficiencies: context‑switching drag, manual effort, process variation, and root causes
• Interactive Scout Platform UI: tailored for business analysts with prebuilt apps:
  • Disconnection debt
  • Optimize tech/data costs
  • App migration baselining
  • Straight‑through processing bottleneck detection
• Extensibility: via BI tools and APIs (e.g. PowerBI, Qlik, Python, Rust) for custom analytics and app development
• Supports outcomes: revenue growth, operational cost optimization, CX/EX improvements, risk, compliance, and business continuity
• Industry recognition: trusted across industries by global brands and recognized by Everest Group, Forrester, HFS, ID, Gartner Peer Insights