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WIZ SmartAgentWIZ.AI

WIZ SmartAgent is an AI-powered contact center automation solution designed to deliver seamless, scalable, and cost-effective customer service across voice and chat channels. It leverages custom-trained large language models (LLMs) to automate over 90% of service requests, enabling human agents to focus on complex, high-value tasks.

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Product details

WIZ SmartAgent

WIZ SmartAgent is an AI-powered contact center automation solution designed to deliver seamless, scalable, and cost-effective customer service across voice and chat channels. It leverages custom-trained large language models (LLMs) to automate over 90% of service requests, enabling human agents to focus on complex, high-value tasks. With real-time response generation and multi-channel integration, WIZ SmartAgent transforms customer engagement into a 24/7, high-conversion experience.

Features

  • LLM-powered onboarding and scenario-specific training
  • Smart inspection with human feedback for quality assurance
  • Reusable dialogue components and FAQ learning
  • Auto fine-tuning and data augmentation for continuous improvement
  • Multi-channel support including voice, WhatsApp, Facebook, Line, Telegram
  • Ready-made integrations with CRM and business systems
  • Bot-Agent synergy for seamless handover and collaboration

Capabilities

  • Automates over 90% of inbound service requests
  • Handles smart guidance, verification, and data collection
  • Supports billing, payments, order management, and scheduling
  • Delivers human-like responses within 1 second
  • Scales infinitely across channels and time zones
  • Captures and processes complex customer intents and entities
  • Enables flexible action execution via LLM function calling

Benefits

  • Zero customer wait time and 30% increase in Net Promoter Score (NPS)
  • 5x increase in call center capacity
  • 50% reduction in cost-per-contact
  • Improved agent satisfaction by offloading repetitive tasks
  • Enhanced customer experience with 24/7 availability
  • Predictable and scalable service delivery
  • Accelerated AI adoption with minimal setup and robust customization