WIZ SmartAgent

WIZ SmartAgent is an AI-powered contact center automation solution designed to deliver seamless, scalable, and cost-effective customer service across voice and chat channels. It leverages custom-trained large language models (LLMs) to automate over 90% of service requests, enabling human agents to focus on complex, high-value tasks. With real-time response generation and multi-channel integration, WIZ SmartAgent transforms customer engagement into a 24/7, high-conversion experience.

Features

• LLM-powered onboarding and scenario-specific training
• Smart inspection with human feedback for quality assurance
• Reusable dialogue components and FAQ learning
• Auto fine-tuning and data augmentation for continuous improvement
• Multi-channel support including voice, WhatsApp, Facebook, Line, Telegram
• Ready-made integrations with CRM and business systems
• Bot-Agent synergy for seamless handover and collaboration

Capabilities

• Automates over 90% of inbound service requests
• Handles smart guidance, verification, and data collection
• Supports billing, payments, order management, and scheduling
• Delivers human-like responses within 1 second
• Scales infinitely across channels and time zones
• Captures and processes complex customer intents and entities
• Enables flexible action execution via LLM function calling

Benefits

• Zero customer wait time and 30% increase in Net Promoter Score (NPS)
• 5x increase in call center capacity
• 50% reduction in cost-per-contact
• Improved agent satisfaction by offloading repetitive tasks
• Enhanced customer experience with 24/7 availability
• Predictable and scalable service delivery
• Accelerated AI adoption with minimal setup and robust customization