Windchill Service Information and Service Parts power your technical documentation and parts catalog with data from engineering and manufacturing. As products become more complex and configurable, aftermarket professionals across OEMs, suppliers, and dealers need ways to efficiently manage technical documentation and parts information at a large scale. Using Windchill Service Information and Service Parts, organizations manage their documentation and parts catalog in the same PLM system as engineering and manufacturing.

Features

• BOM Transformation: Create service BOMs (sBOMs) to organize service-specific product data such as service kits and alternate or superseded parts.
• Parts Definition: Manage service parts definition and changes related to product applicability.
• Translation Management: Support global distribution of content in multiple languages for parts descriptions and service content.
• Options and Variants: Use engineering-defined product options & variants as filters to deliver serial number-specific parts lists and technical documentation.
• Contextualized Content: Assemble dynamic service information to be delivered to the specific audience at the point of service.
• Role-Based Access: Define roles for review, authoring, editing, and more to enhance collaboration while ensuring security.

Benefits

• Centralize Service Information: Leverage a single source of product data to ensure all critical information delivered to technicians, customers, and end users is always accurate and up to date.
• Streamline Change Management: Break down silos between engineering and service with a single workflow. Eliminate manual steps, improve cross-functional communication, and deliver information faster.
• Scale Content Delivery: Deliver accurate information to the entire aftermarket network. Improve service outcomes and satisfy every customer.