Overview

BIK.ai’s WhatsApp Automation enables e‑commerce brands to manage customer journeys directly in WhatsApp, from browsing to purchase and beyond. The platform offers pre‑built and customisable automation flows that trigger on user actions (viewing product, adding to cart, checkout abandoned, post‑purchase, reorder etc.). With high delivery rates (98 %) and streamlined approvals for templates (under 5 minutes), it supports chat‑based commerce as well as conversational support.

Features and Capabilities

• Pre‑built & Custom Flows: Instant triggers for actions like enquiry, view product, abandoned cart, checkout incomplete, reorder.
• Chat Commerce (Shop on Chat): Prospects browse products, add to cart and checkout within WhatsApp chat.
• Lead Capture & Qualification: Collect leads via WhatsApp, qualify intent and retarget high‑intent customers.
• Automated Chatbot Support: Handles large volume of FAQs (≈80 %), routes complex queries to human agents; personalises replies using customer data from integrated apps.
• Analytics & Journey Builder: Monitor step‑by‑step performance of customer journeys, delivery/open rates, and business value metrics.
• High Deliverability & Open Rates: Platform claims ~98 % delivery rate and ~20 % higher open rate via WhatsApp templates.
• Meta BSP & Rapid Template Approval: Official Business Solution Provider for Meta; template approvals under 5 minutes.
• E‑commerce Integration: Works with Shopify and other e‑commerce apps for personalised messaging and data‑driven automation.
• User Experience & Support: User‑friendly UI, dedicated growth strategy support, rapid go‑live for brands.