WellSky's Information & Referral Software is designed to assist agencies like 2-1-1s and Aging & Disability Resource Centers (ADRCs) in effectively addressing social determinants of health. The platform enables call center staff to log contacts, capture client data, assess needs, determine eligibility, and generate referrals to suitable providers. It supports the creation of searchable resource directories accessible via websites or mobile apps, facilitating self-service for individuals seeking assistance. Advanced reporting and data visualization tools provide insights into community needs and service outcomes, strengthening advocacy efforts. The software also promotes coordinated entry by allowing community providers to operate from a shared database, ensuring closed referral loops and collaborative, person-focused care. Integration capabilities with systems like NICE inContact enhance call logging and data collection, streamlining contact center operations.

Features:

• Comprehensive Contact Management: Log contacts, capture client data, assess needs, determine eligibility, and generate referrals efficiently.
• Searchable Resource Directory: Convert provider data into accessible online directories or mobile apps for self-service access.
• Advanced Reporting & Advocacy Tools: Utilize data visualization to gain insights into community needs and service outcomes, supporting informed advocacy.
• Coordinated Entry System: Enable multiple providers to work from a unified database, ensuring seamless referrals and collaborative care.
• Integration with Contact Center Systems: Integrate with platforms like NICE inContact to enhance call logging and data collection processes.