Overview

Weave Texting is a powerful communication tool designed to facilitate seamless two-way texting between businesses and their customers. This software is part of Weave's all-in-one communication platform, which aims to enhance customer engagement and streamline business operations. Weave Texting allows businesses to send and receive text messages from their office number, ensuring professional and efficient communication. With features like automated responses, bulk texting, and sentiment analysis, Weave Texting helps businesses save time, improve customer satisfaction, and increase productivity.

Features

• Two-Way Texting: Communicate with customers in real-time using your office number, keeping business and personal messaging separate. Send everything from appointment reminders to overdue balance requests.
• Missed Call Text: Automatically send a text message to customers when a call is missed, ensuring no business opportunities are lost. This feature operates 24/7 and can be customized with friendly messages.
• Missed Text Auto Reply: Set up custom text responses to automatically reply when you receive a text and can't respond immediately. This feature ensures uninterrupted communication and personalized interactions.
• Bulk Texting: Send hundreds of messages at once to reach more customers directly on their phones. Customize each message with dynamic fields and track engagement metrics for each campaign.
• Text Connect: Allow customers to text your office phone number from your website, even outside of business hours. This feature ensures continuous engagement and convenience for customers.
• Sentiment Analysis: Analyze the sentiment of customer texts to gain insights into their satisfaction and needs. This information helps improve customer service and tailor interactions.
• Customizable Templates: Use predefined templates for text responses, ensuring professional and consistent communication with customers.
• Multi-Location Support: Manage texting across multiple business locations from a single interface, ensuring consistent communication and coordination.
• Actionable Dashboard: View follow-ups, missed calls, voicemails, and more with the Actionable Dashboard, helping you stay organized and responsive.

Benefits

• Improved Customer Engagement: Two-way texting makes it easy for customers to communicate with your business, enhancing their overall experience and satisfaction.
• Increased Efficiency: Automated responses and bulk texting save staff time and streamline communication processes.
• Enhanced Operational Performance: Sentiment analysis and detailed analytics provide valuable insights to optimize customer interactions and improve service quality.
• Better Business Insights: The Actionable Dashboard provides real-time data on communication metrics, helping businesses make informed decisions.
• Scalability: The system adapts to the needs of growing businesses, supporting multiple locations and providing comprehensive communication solutions.