Overview

Weave Reminders is a powerful tool designed to automate appointment scheduling and confirmations, significantly reducing no-shows and improving patient attendance. This software is part of Weave's all-in-one communication platform, which aims to enhance patient engagement and streamline practice operations. By sending customized text message or email reminders, Weave Reminders ensure that patients are consistently informed about their upcoming appointments, leading to better attendance rates and more efficient practice management.

Features

• Auto Reminders: Weave automatically sends customized text message or email reminders at any time, any date, and personalizes each reminder for the customer. Reminders can be customized by appointment date and time, type of appointment, customer name, day of the week, and days or minutes ahead of the appointment.
• Text Confirmation: Weave’s two-way text lets you instantly communicate with customers in a way that is quick and convenient for both parties. The system recognizes any affirmative response and automatically confirms the appointment in your system. It can interpret responses like "Sure," "You bet," or "I can make it" as confirmations, and even recognizes emojis.
• Quick Fill: Easily fill gaps or cancellations in your schedule by adding customers to your Quick Fill list and sending personalized messages to that group whenever you have a last-minute opening.
• Auto Text: Automatically send messages to customers you haven’t seen in a while, ensuring continuous engagement without manual calls or postcards.
• Sentiment Analysis: Weave’s sentiment analysis technology can interpret customers’ text responses as a confirmation or need to reschedule, notifying your office accordingly.
• Multi-Location Support: Manage reminders across multiple practice locations, allowing offices to fill each other's schedules and act on missed opportunities.
• Customizable Settings: Adjust reminder settings to tailor the communication to your practice’s needs, ensuring patients always feel like VIPs. Benefits
• Improved Patient Attendance: Automated reminders reduce no-shows and cancellations, ensuring patients keep their appointments.
• Enhanced Patient Experience: Personalized and timely reminders improve patient satisfaction and engagement.
• Increased Efficiency: Automation frees up staff time, allowing them to focus on more complex tasks and improving overall practice efficiency.
• Better Business Insights: Detailed analytics provide actionable insights to optimize scheduling and identify opportunities for growth.
• Scalability: The system adapts to the needs of growing practices, supporting multiple locations and easy addition of reminders.