Overview

Weave Phones is a robust communication system designed to improve patient and staff interactions through a suite of customizable features and advanced analytics. This system is part of Weave's all-in-one communication platform, which aims to attract, retain, and engage patients effectively.

Features

• Call Pop: Weave Phones display key patient information when they call, including the caller's name, upcoming appointment info, overdue balances, tasks for the customer, and special notes and follow-ups.
• Customizable Phone Lines: Users can customize voicemail greetings, phone tree menus, hold music, and call groups to suit their practice's needs.
• Phone Analytics: Gain insights into office performance with metrics such as total calls, placed calls, missed/answered calls, call tracking, call volume, and call source.
• Missed Call Text: Automatically send customized text messages to patients when calls are missed, ensuring no business opportunities are lost.
• Multi-Location Support: Connect multiple practice locations, allowing offices to fill each other's schedules, take calls, and act on missed opportunities.
• Softphones: Operate phones anywhere in the U.S. or Canada with an internet connection, add lines easily, and manage calls with features like call switching, transferring, merging, and parking.
• Practice Analytics: Access crucial information about practice performance, including patient conversion rates, treatment plan acceptance rates, cancellations, and average time between treatments.

Benefits

• Enhanced Patient Experience: Personalized interactions and timely communication improve patient satisfaction and loyalty.
• Increased Efficiency: Customizable features and analytics streamline operations, reducing time spent on administrative tasks.
• Improved Staff Productivity: Easy access to patient information and flexible scheduling options help staff manage their workload more effectively.
• Better Business Insights: Detailed analytics provide actionable insights to optimize practice performance and identify revenue opportunities.
• Scalability: The system adapts to the needs of growing practices, supporting multiple locations and easy addition of phone lines.