Overview

Weave Call Intelligence is an advanced AI-driven tool designed to analyze recorded phone conversations, providing actionable insights that drive revenue growth and improve operational efficiency for healthcare practices. This software helps practices convert calls into appointments by detecting patient sentiment, categorizing calls, and identifying revenue opportunities. By leveraging AI technology, Weave Call Intelligence enables practices to make data-driven decisions that enhance patient interactions and streamline operations.

Features

• Customer Sentiment Analysis: Use AI to assess how happy your customers are during calls. This information helps improve your team’s customer service and create better patient experiences.
• Call Categorization: Organize calls by appointment type, call type (e.g., New Patient, Billing, Emergency, Cancellation, or Complaint), and customer sentiment to understand why patients are calling and equip your staff to book more appointments.
• Revenue Opportunity Identification: Discover revenue opportunities by categorizing calls as “Scheduled Opportunity” or “Unscheduled Opportunity.” Use unscheduled opportunities to follow up with customers and book them for appointments.
• Key Topic Identification: Filter calls by the topics patients want to discuss and get analytics that help you better understand your patients’ needs.
• Full Conversation Transcripts: Access complete transcripts of calls to review key points and ensure accurate documentation.
• AI-Generated Summaries: Quickly review the key points of conversations with AI-generated summaries, saving time on manual data analysis.
• Scheduling Opportunity Detection: Determine if there was potential to schedule an appointment during the call and track the scheduling outcome (scheduled/unscheduled) to prioritize follow-ups.
• Multi-Location Support: Get helpful data that shows your offices’ successes and challenges. Filter and compare calls by location to better understand patient needs across your organization.
• Follow-Up Tasks: View a list of follow-up opportunities categorized by reason (e.g., Scheduling, Waitlist, Patient Care, Billing, Insurance, and Other) to efficiently address tasks discussed during calls.

Benefits

• Improved Patient Interactions: Analyzing recorded calls provides valuable insights into customer and staff sentiment, enabling your team to streamline calls and focus on caring for patients in your office.
• Increased Revenue: Identifying and acting on revenue opportunities helps practices book more appointments and earn more revenue.
• Enhanced Operational Efficiency: AI-generated summaries and detailed call categorization reduce the need for time-consuming manual data analysis, improving overall efficiency.
• Better Decision-Making: Actionable insights from call analysis help practices make informed decisions that enhance patient experiences and operational performance.
• Scalability: The system adapts to the needs of growing practices, supporting multiple locations and providing comprehensive data analysis.