Wati is an AI-native business messaging platform built on the WhatsApp Business API, designed to streamline customer engagement across marketing, sales, and support. Trusted by over 14,000 businesses globally, Wati enables teams to manage conversations across WhatsApp, Instagram, Facebook, SMS, and more from a unified inbox. It empowers businesses to automate workflows, qualify leads, and deliver personalized customer experiences at scale.

Features

• Unified Inbox: Manage conversations from WhatsApp, Instagram, Facebook, SMS, and web chat in one place.
• AI Agents: Build AI-powered agents to qualify leads, uncover intent, and resolve support queries.
• No-Code Chatbot Builder: Create custom bots without technical expertise.
• Marketing Automation: Launch personalized campaigns, retarget users, and track ad performance with Meta and Google integrations.
• Sales Enablement: Real-time lead qualification, pipeline acceleration, and collaborative sales workspace.
• Support Automation: 24/7 AI support agent deflects up to 60% of queries, with advanced routing to human agents.
• CRM & Tool Integrations: Connect with Salesforce, HubSpot, Zoho, Shopify, WooCommerce, Zapier, and more.
• Analytics & Reporting: Gain insights into campaign performance, response times, and customer satisfaction.
• Multi-Language Support: Communicate in over 100 languages with automatic translation.
• Click-to-WhatsApp Ads: Convert ad traffic into conversations instantly.

Benefits

• Faster ROI: Drives conversions and customer success with scalable automation.
• Reduced Response Time: Businesses report reducing response time from hours to seconds.
• Higher Engagement: 85% higher response rates and 3X faster replies.
• Operational Efficiency: 40% less workload and 80% of FAQs resolved by AI.
• Revenue Growth: 30% reduction in sales cycle and 20% increase in revenue.
• Global Scalability: Supports businesses in over 100 countries with 99.9% uptime.